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Frequently Asked Questions

We’ve put together a collection of frequently asked questions from our residential and commercial clients. Check these out, and find out more about pests, what you should do as property owner, and what professional pest control services do for you.

Read through these questions, you just might find the answer you are looking for. We strive to make pest control clear and transparent to our clients. This is crucial to having proactive services. We want you to understand what’s going on, and the processes that we do to achieve truly 100% pest free properties.

Find what you need? Great! If not, please don’t hesitate to get in touch with Safe Spray. We are happy to guide you through pest control concerns in Australia.

When you’re ready to take the next steps, tell us about it! Make an appointment with the team for a site inspection. We will send our technicians over to assess your pest situation. Then, we’ll put together a strategy for you, one that incorporates our proactive Spectrum Portal and Spectrum Register tools.

Call today on 1300 562 053 . We look forward to working with you!

Q

Can residential clients get Safe Spray Spectrum Portal and Spectrum Register accounts?

A

Yes. Our Spectrum Portal and Spectrum Register are proactive tools available to both residential and commercial clients. These tools are part of our pest control solutions, available to all clients, big or small.

Q

What is the Spectrum Portal for?

A

The Spectrum Portal is our proactive tool, designed to give you easy access to your pest control services. Through this tool, you know exactly what’s been done on your property, the chemical/ non-chemical substances used, where, when, and pest trends to keep an eye on. This is NOT an additional cost and part of Safe Spray’s inclusive service.

Q

What is the Spectrum Register for?

A

You can use the Spectrum Register to alert the team for pest sightings 24/7 from the comfort of your own home. This is NOT an additional cost and part of Safe Spray’s inclusive service.

Q

Which pests are covered by Safe Spray pest control services?

A

Safe Spray provides pest control solutions for a wide range of pests, including cockroaches, pest birds, rodents, bed bugs, spiders, silverfish, ants, flying pests and more. Our pest control solution is specialized for the type of pest and the extent of infestation that you have.

Check out our website for more information on the pests that we deal with. Each pest has a dedicated section, which details our pest control approach specific to each.

Q

What areas do you treat for pests?

A

As a general rule, we treat all internal and external areas of your property that have been identified as a pest hotspot. This includes sections within and outside your infrastructure, such as letterboxes, gardens, windows, driveways, pathways, gutter systems, sheds, roof voids, fences, storage areas and more.

However, we limit treatment application to sensitive areas, such as herb and fruit gardens, fish ponds and tanks, and the like.

Our pest control services are designed for your specific needs so, please don’t hesitate to talk to our technicians about any limitations you want to set.

Q

Does weather affect our pest control services?

A

All our products are developed and rated for Australian conditions. At the same time, 90% of harborage areas treated are undercover. In cases where treatment is outside, an hour of drying time is necessary. So, yes, that’s when the weather affects our service.

“Only spray on a sunny day” is a myth so go ahead and get in touch with us and take control of your pest situation. Our services come with a 6-month warranty.

Q

Can people stay within the property while we treat for pests?

A

It is on a case to case basis. Most of the time, it is okay to be present while our team works on your site. However, you will need to discuss with your licensed technician. We always want you to be safe.

Q

How do you prepare your property for pest control treatment?

A

Maximum coverage is ideal to effectively treat inside your property. So, it is advised that you move loose items by at least 30 centimeters from walls, tables, beds and other big furniture. Treatment will include areas within skirting boards and around big furniture. There is no need to cover sensitive areas as no airborne chemicals will be used indoors.

Outside your premises, make sure to put away children toys, pet toys, pet feeding bowls, clothes and other loose items. These can be gathered within a designated ‘safe zone,’ which will not be treated.

Q

Is our pest control treatment safe for pets?

A

After treatment, your premises (inside and outside) is safe for pets. As soon as our treatment dries up, your pets are free to roam your yard.

However, during treatment, we ask that you put away pet toys, bowls and other items they use. For our part, we will make sure that any bowl left lying around is turned over.

During treatment, please keep your pets away from treatment areas for at least two hours.

Q

Is our pest control treatment safe for children?

A

Yes, your children are safe with our treatment. As a precautionary measure, it is ideal to keep them away from the treatment area for at least two hours. We also ask that you put away their toys and other loose items they use.

As a safety policy, we do not treat play equipment with residual pest control products. We only use non-residual aerosol for these areas.

Q

Do I need to clean up my property after treatment?

A

For our treatment to be fully effective, it is ideal that you do not mop floors for at least 48 hours from treatment. Don’t worry; the treatment we use inside premises is safe and fully dries fast. Treatment for your outdoor areas need to dry out naturally first, before you let out your pets and children.

Q

Do Safe Spray pest control services come with an effectiveness warranty?

A

All our services come with a 6-month warranty. Likewise, our products and services are guaranteed. If there is a problem, we will make sure this is rectified, charge-free.

Q

Do you provide discounts for pest control services?

A

Yes, pensioners can get pensioner discounts. Likewise, if you have more than one pest, you will require more than one type of treatment. You can combine the pest control services that you need. We will give you a specific cost plan for your combined services Book online today and save 15%. Book Now.

Q

My property is small. Can I still use your pest control services?

A

Yes, of course. Our services is available to everyone; no client is too big or small.

Q

What other services do you provide?

A

We provide a complete range of pest control services. Please check out our pest pages, and pet control options for a variety of industries.

Q

Does Safe Spray have the capacity to take on national clients?

A

Yes, we currently provide services to all major cities in Australia. Our team have the range of experience to provide you with exemplary pest control services.

Check out our National Clients portal for more information.

Q

Are Safe Spray technicians experienced and licensed?

A

Yes, our team is duly licensed and experienced. The team assigned to your location has all the required licensed and permits to conduct technical pest control services in your region. We never use subcontractors. Our team are all regular employees who receive monthly refresher training, among others. Talk to us today for details.

Q

How does Safe Spray work on typical pest problems at different client sites?

A

We follow a set process that we implement at each of your location. From pest hotspot location to treatment, bait and monitoring station installment and more, you can expect the same top quality level of pest control across all your sites. You can monitor this through your Spectrum Portal account.

Q

How do we monitor overall pest control of our locations?

A

Each of our clients gain access to the Spectrum Portal, our client-side monitoring hub, where you can know all information pertaining to our pest control services. Know what’s been done, where, when, pest trends and future treatment, among others. We make our services transparent to you.

Q

What industry do you do pest control for?

A

We are experienced in providing pest control services across several industries, including: hotels, restaurants, retail, clubs, pubs, hospitals, aged care, schools, and real estate & strata. Our services are designed to be specific to your needs. it is never one-size-fits-all, especially with pest control. Talk to us today about your business, and we’ll send a team over to assess your pest control needs.

Q

What if we find other pests?

A

As our client, you also gain access to Spectrum Register. This is a proactive tool that lets you tell us about pest sightings and other observations. We install several pest bait and monitoring stations at your location. However, there is always the possibility of pest outside of the range of these stations. Tell us about it, and a team will come over, inspect, treat and include in future monitoring.

Q

Do we need to cease operations while you work?

A

You don’t really need to stay away. We only use people- and pet- safe products. However, you need to discuss with your technician about your treatment. There are case-to-case basis conditions that we need to consider for your safety.

Q

When do you visit our sites?

A

You can set an appointment with our team manager for an initial inspection of your sites. We will assess your requirements during our visit; and confer with you regarding the necessary treatments. We’ll take it from there, and schedule treatment, monitoring station installment and future visits.

Q

How do we prepare our sites for treatment?

A

Before we arrive to your location, make sure to clean up the premises. Remove all loose items against walls.

We include skirting boards in our treatment so it is ideal to move small items at least 30 centimeters away from the wall. There is no need to move big furniture, like desks and cabinets.

Q

How are commercial services priced?

A

Pest control services are priced according to your pest situation, the treatment requirement, the severity of your infestation, monitoring services, and future required visits and treatment. The best way to know is to get in touch with the team and talk to us about your pest situation. We will send over a team for a comprehensive assessment of your sites, and pest control requirements.

Our services are tailor-fit for your needs. so, fill out our site survey or give us a call for an obligation-free quote.

Still not sure?

We recommend speaking with a specialist

Residental
Commercial

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